BPO BUSINESS
BPO STRATEGY
IN THE BPO BUSINESS, WE MAKE FULL USE OF OUR WORLDWIDE NETWORK OF JAPANESE NATIONALS TO ADDRESS HUMAN RESOURCE SHORTAGES AND OUTSOURCING OF OPERATIONS.
Swapsss' BPO business features 24-hour operations without late-night pay by taking advantage of time differences between countries, 365 days a year by taking advantage of different national holidays and weekends in each country, and multilingual online assistance in English, French, German, and other languages.
Our BPO business also provides support after business negotiations are concluded at overseas exhibitions.
We provide comprehensive support in cooperation with our overseas business and web business.
Outsourcing that outperforms the competition
Total support for outsourcing
It enables the next generation of corporate organizations to reduce recruitment costs, temporary use during busy periods, late nights, early mornings, weekends, and holidays, multilingual needs, reduce employee overtime, and respond to
unwanted sales calls.
Back Office Operations
Online secretarial services
Customer Service
CHARACTERISTICS OF BPO BUSINESS
assistant network
We provide multilingual (English, French, German, etc.) support through our network of Japanese living abroad.
Assistants are available 24 hours a day, 365 days a year using the time zone difference of their residence.
BPO BUSINESS DOMAIN
Our competent BPO business assistants will realize various requests from domestic and overseas companies.
In addition, our BPO business features a wide range of BPO services in cooperation with our Web business and overseas expansion support business, enabling us to provide comprehensive support.
translation
Japanese to English translation, French translation, German translation, Chinese translation, etc., are translated by expert assistants living locally, followed by native checking to guarantee the quality of the translation.
Customer Support
Assistants are available 24 hours a day, late at night, early in the morning, on weekends and holidays in Japanese, English, French, Chinese, and German. By forwarding your company's inquiries, you can concentrate on your core business and improve productivity.
online secretary
For busy clients, online secretarial services provide maximum support for busy clients by responding to inquiries, managing schedules, making travel arrangements, and arranging dinners.
interpretation (i.e. oral translation)
We provide local, telephone, and chat services in English, French, German, Chinese, and other languages, including medical interpretation, exhibition interpretation, and urgent response to foreign visitors to Japan. Primary customer support service is available late at night, early in the morning, on weekends, and on holidays.
chat delegate
We respond promptly to inquiries from our valued customers. We receive many requests especially between 18:00 Japan time and 10:00 the next day. Time differences between countries make it possible to reduce late-night allowances in Japan!
Data entry and documentation
We can prepare documents and reports on short notice and collect data to prepare presentation materials on your behalf. We can complete your requests especially after 6:00 p.m. Japan time, and complete them by the time you go to work the next day.
Web site operation agency
In cooperation with the web business, website updates, site coding, photo processing and editing, and other website renewal and multilingual implementation (English, French, etc.) LP production.
EC SITE OPERATION AGENCY
Online assistants are available to register products on the e-commerce site, explain products in multiple languages such as English and French, and respond to email inquiries, except for shipping in Japan.
accounting services
For companies with overseas branches, we can handle complex accounting tasks such as branch office accounting and coordination with local and accounting firms on your behalf.
Relocation Services
The online assistant enables various procedures related to overseas assignments and various cancellation procedures when returning to your home country. The number of countries covered is limited to France, Germany, the United Kingdom, etc.
SNS OPERATION AGENCY
We operate SNS such as Facebook, Twitter, and Instagram on behalf of our clients. We have a proven track record in SNS outreach to overseas markets, especially the European market, and can provide support in English, French, and other languages.
Multilingual support for the Web
Enables the introduction of multilingual functions on the website, translation of text, retouching, etc., in conjunction with the web business. Supported languages include English, French, German, and Chinese (simplified) for constant translation.
General Affairs
Online assistants are available when you need them and for as long as you need them to handle your company's administrative tasks such as business travel arrangements, coordination, equipment purchases, survey research, data entry, and more.
Back-office operations for overseas branches
Managing and recruiting new personnel in an environment with a different working environment and work values can be difficult. On top of that, we can handle various procedures, document management, and other complicated and difficult tasks on your behalf. Please contact us first.
Utilize a variety of business tools
It supports a variety of notification methods and effectively supports business operations.
Rate Plans
Basic Plan
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30 hours/month / Weekends and holidays / 24-hour support / Multilingual (English, French, German) / Translation and interpretation / Chat and email services / Administration, accounting, online secretarial and relocation services
Full time plan
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140 hours/month / Weekends and holidays / 24-hour support / Multilingual (English, French, German) / Translation and interpretation / Chat and email services / Administration, accounting, online secretarial and relocation services
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Separate estimate if more than 140 hours are required
Web Operations
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WEBSITE RENEWAL / CODING / LP PRODUCTION / BANNER AD DESIGN / INTRODUCTION OF MULTILINGUAL FUNCTIONS ON THE WEBSITE (ENGLISH, FRENCH, GERMAN), ETC.
Various credit card payment options
This service is credit/debit card based.
Other points to note
- We are a French company, so we are not subject to sales tax on foreign transactions.
- The contract term is automatically renewed every month and the amount will be deducted from your credit card.
- Web operations are not covered by the above regarding automatic debits.
- Our company closes on the 15th of each month. Please inform us of your contract cancellation before the 15th of the contract month.
- Payment is made in advance on a monthly basis. Once payment is confirmed, we will begin work.
- If the number of response hours exceeds the monthly response time, an overtime fee (hourly rate x 1.5 times) will be added. (Overtime work will be performed with the customer's agreement.)
- If you wish to change or cancel your plan, please contact us by the 15th of the previous month.