Multilingual, late night and early morning service

It allows companies to set up 24-hour operations and, on top of that, to avoid risk in the event of a disaster emergency.
Case Studies and Company Testimonials

Late-night and early-morning services are also available! Business Reform through BPO

Swapsss' BPO business leverages its worldwide Japanese network to flexibly respond to human resource shortages and business outsourcing needs.

The greatest feature of this service is its 24-hour operation that takes advantage of time differences in each country. We are able to respond without additional cost even late at night or early in the morning, and by taking advantage of the different characteristics of each country in terms of holidays and weekends, we are able to operate 365 days a year.
In addition, multilingual assistants in English, French, German, and other languages are available to support global operations.

Swapsss' unique strengths include follow-up services after business negotiations are concluded at overseas exhibitions, and total support through collaboration with our overseas expansion support and web businesses.

Late night and early morning support

Utilizing time differences, late-night and early-morning services are available at no additional cost

multilingual support

Capable of providing business support in multiple languages, including English, French, and German

Disaster Emergency Measures

Supporting Business Continuity in Times of Disaster by Utilizing Overseas Offices

Sudden inbound response

Immediate multilingual support for late-night reservations and inquiries

Japanese worker support

Japanese staff members living overseas handle business with care.

Overseas Business Operations Support

Capable of working on behalf of clients with an understanding of local culture and business customs

Support for automation of routine tasks

Efficiently perform manual, repetitive tasks on behalf of the client

Extended uptime support

Overseas teams can provide operational support outside of your company's business hours BPO

Free Consultation

Maximize operational efficiency with late-night/early-morning support x multilingual BPO

No additional cost for late-night and early-morning support, and efficient operations that take advantage of time differences

Are you feeling a shortage of manpower, business complications, or limitations in your ability to handle overtime?

Many companies are faced with an increasing number of tasks that cannot be handled by internal resources alone, resulting in serious issues such as staff burden, overtime, and slow response times.
In this environment, Swapss' BPO business offers a flexible system that operates 24 hours a day, 7 days a week and is available in multiple languages, providing a service that can be entrusted with a portion or the entire operation with peace of mind.

Efficient and cost-effective structure that takes advantage of global time differences

One of Swapsss' strengths is its international network of offices in Europe and Japanese nationals.
This enables us to operate 24 hours a day, 7 days a week without incurring late-night pay or overtime costs by utilizing European business hours, which for example are late at night for Japanese companies.
In addition, by taking full advantage of the different national holidays and weekend cultures in each country, we have built an operational structure that allows us to operate 365 days a year without stopping operations even when it would be difficult to respond to such situations in Japan.
This structure allows us to maintain stable quality and speed while complementing our limited human resources.

Multilingual operations in English, French, German, etc.

Many companies are facing an increasing number of tasks that cannot be handled by internal resources alone, resulting in serious issues such as staff burden, overtime, and slow response speed.
As globalization progresses, multilingual support capability is an extremely important element of BPO, rather than mere office work substitution.
Swapsss provides smooth, high-quality support for a wide range of tasks, including liaison with overseas companies, translation of documents, e-mail support, and response to inquiries, with online assistants who are experts in multilingual support. Swapsss provides smooth and high quality support.

Integrated system with overseas expansion support and web marketing

Swapsss' BPO business is more than just outsourced contracting.
We work closely with overseas expansion support (e.g., compliance with European regulations and establishment of local offices) and web marketing businesses to provide total support that not only improves operational efficiency, but also expands business and increases sales.
For example, Swapsss can take charge of everything from approaching new markets to building and operating websites in local languages, responding to inquiries, following up with prospective customers, and providing post-sales customer support.

Service List

Our experienced BPO assistants respond to the diverse needs of domestic and overseas companies.
In addition, our BPO business is linked to our web business and overseas expansion support business, enabling us to provide comprehensive support in a wide range of fields, not just simple business representation.

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translation

Japanese to English translation, French translation, German translation, Chinese translation, etc., are translated by expert assistants living locally, followed by native checking to guarantee the quality of the translation.

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Customer Support

Assistants are available 24 hours a day, late at night, early in the morning, on weekends and holidays in Japanese, English, French, Chinese, and German. By forwarding your company's inquiries, you can concentrate on your core business and improve productivity.

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online secretary

For busy clients, online secretarial services provide maximum support for busy clients by responding to inquiries, managing schedules, making travel arrangements, and arranging dinners.

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interpretation (i.e. oral translation)

We provide local, telephone, and chat services in English, French, German, Chinese, and other languages, including medical interpretation, exhibition interpretation, and urgent response to foreign visitors to Japan. Primary customer support service is available late at night, early in the morning, on weekends, and on holidays.

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chat delegate

We respond promptly to inquiries from our valued customers. We receive many requests especially between 18:00 Japan time and 10:00 the next day. Time differences between countries make it possible to reduce late-night allowances in Japan!

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Data entry and documentation

We can prepare documents and reports on short notice and collect data to prepare presentation materials on your behalf. We can complete your requests especially after 6:00 p.m. Japan time, and complete them by the time you go to work the next day.

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Web site operation agency

In cooperation with the web business, website updates, site coding, photo processing and editing, and other website renewal and multilingual implementation (English, French, etc.) LP production.

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EC SITE OPERATION AGENCY

Online assistants are available to register products on the e-commerce site, explain products in multiple languages such as English and French, and respond to email inquiries, except for shipping in Japan.

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accounting services

For companies with overseas branches, we can handle complex accounting tasks such as branch office accounting and coordination with local and accounting firms on your behalf.

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Relocation Services

The online assistant enables various procedures related to overseas assignments and various cancellation procedures when returning to your home country. The number of countries covered is limited to France, Germany, the United Kingdom, etc.

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SNS OPERATION AGENCY

We operate SNS such as Facebook, Twitter, and Instagram on behalf of our clients. We have a proven track record in SNS outreach to overseas markets, especially the European market, and can provide support in English, French, and other languages.

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Multilingual support for the Web

Enables the introduction of multilingual functions on the website, translation of text, retouching, etc., in conjunction with the web business. Supported languages include English, French, German, and Chinese (simplified) for constant translation.

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General Affairs

Online assistants are available when you need them and for as long as you need them to handle your company's administrative tasks such as business travel arrangements, coordination, equipment purchases, survey research, data entry, and more.

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Back-office operations for overseas branches

Managing and recruiting new personnel in an environment with a different working environment and work values can be difficult. On top of that, we can handle various procedures, document management, and other complicated and difficult tasks on your behalf. Please contact us first.

Utilize a variety of business tools

It supports a variety of notification methods and effectively supports business operations.

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Rate Plans

Full time plan

estimate required
  • 140 hours/month / Weekends and holidays / 24-hour support / Multilingual (English, French, German) / Translation and interpretation / Chat and email services / Administration, accounting, online secretarial and relocation services
Request a Quote
*1.5 per hour is added to the hourly rate for hours exceeding 140 hours.

Basic Plan

€ 1500
00
/ per month
  • 30 hours/month / Weekends and holidays / 24-hour support / Multilingual (English, French, German) / Translation and interpretation / Chat and email services / Administration, accounting, online secretarial and relocation services
Talk to us now
*1.5 per hour is added to the hourly rate for hours exceeding 30 hours.

Web Operations

estimate required
  • WEBSITE RENEWAL / CODING / LP PRODUCTION / BANNER AD DESIGN / INTRODUCTION OF MULTILINGUAL FUNCTIONS ON THE WEBSITE (ENGLISH, FRENCH, GERMAN), ETC.
Request a Quote
*After confirming the web business and contents, we will provide a quote.

Other points to note

  • We are a French company, so we are not subject to sales tax on foreign transactions.
  • The contract term is automatically renewed every month and the amount will be deducted from your credit card.
  • Web operations are not covered by the above regarding automatic debits.
  • Our company closes on the 15th of each month. Please inform us of your contract cancellation before the 15th of the contract month.
  • Payment is made in advance on a monthly basis. Once payment is confirmed, we will begin work.
  • If the number of response hours exceeds the monthly response time, an overtime fee (hourly rate x 1.5 times) will be added. (Overtime work will be performed with the customer's agreement.)
  • If you wish to change or cancel your plan, please contact us by the 15th of the previous month.

Customer Testimonials

Late night and early morning residential work in English

They have been very helpful in situations that require an immediate reply in English, such as sudden problems or late-night check-in support. They are able to operate even during hours when it is difficult for our domestic staff to respond.

Data tabulation for use the next day

The data compilation we requested after work was completed, and the delivery was completed by the time we arrived at work the next morning, making our internal operations run smoothly. We are amazed at the efficiency of the system, which makes the most of the time difference.

Preparation and translation of documents

The accurate translation and formatting of our proposals and sales materials in English and French made our proposals to our overseas clients very smooth. We also appreciate the fact that they accurately convey the nuances of the Japanese language.

Article Writing for Foreign Countries

The number of inquiries from the Web increased as a result of writing columns and product introduction articles for the European market from a native's point of view. The appeal of this service is that it is not mere translation, but content creation from a local perspective.

Post-exhibition lead response services

We are entrusted with sending follow-up e-mails and materials to overseas leads acquired at trade shows. By taking advantage of the time difference, customer correspondence is completed on the next business day, and sales opportunities are no longer missed.

Multilingual support for SNS operations

We have entrusted Swapsss with English and French posts on Instagram and LinkedIn. The burden on the Japanese side has been greatly reduced because the entire process, from planning to posting, can be entrusted to Swapsss.

Customer support for e-commerce sites

We have been receiving speedy responses to inquiries from European customers in multiple languages. Customer satisfaction has improved due to the ability to provide primary support at night and on weekends and holidays.

Translation check of contracts and instruction manuals

They have helped us with highly specialized translations, adjusting wording and checking legal expressions. We can trust them with our translations because they have a deep understanding of our Japanese manuscripts.

Web Conference Interpretation and Minute Taking

We request interpretation and minute-taking for our regular meetings with overseas clients in bulk. The service is available even when the meetings are held late at night, which reduces the burden of in-house preparation and ensures that the content is accurate.
We need more manpower," "I'm worried about overseas correspondence," "I can't keep up with operations."
Please feel free to contact us first for a free consultation.
Free Consultation